ICCM Hosting

Terms of Service

Low Cost Domain Names

ICCM, provides web hosting to a large number of clients. We have a responsibility to protect each client and provide the best service available. The following guidelines have been established to insure this intent is met.

ICCM ("The Company") agrees to furnish services to the Subscriber, subject to the following AUP (Acceptable Use Policy). From herewith in this AUP and TOS (Terms Of Service), the usage of "us", "we", "our", "ours" shall constitute reference to ICCM, the usage of "you", "your", "they", "them" shall refer to client / customer of ICCM.

Use of company services constitutes acceptance and agreement to the company's AUP as well as the company's TOS (Terms of Service). All provisions of this contract are subject to the TOS (Terms of Service) of ICCM and AUP (Acceptable Use Policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.

Content :
You are responsible for any and all content in and under your website or account at all times. All services provided by us may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Irish Legislation, European Legislation, United States Federal, State or City law or any law from a relevant jurisdiction is prohibited.
We are not responsible for any claims resulting from the use of our service. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet. Links to such material are prohibited. This also includes, but not limited to Adult sites, pirated software, hacker programs/archives, MP3, Warez, copyrighted material or material protected by trademark, trade secrets and other statutes. ICCM does not permit adult content on our servers. All other services not listed here are forbidden to store, serve, or contain any adult materials.



The following constitute violations :

Threats and unlawful conduct :
Use of our service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property. Use of our services to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.

Resource Usage :
If our system administrators determine that a customer's account is utilizing an unacceptable amount of system resources, we may temporarily deactivate or limit the account in question. We may contact the client to offer alternative solutions for their accounts and make our best attempt to keep their account active without degradation to the service of other clients. The Company will be the sole arbiter as to what constitutes a violation of this provision.

Fraud :
Use of our service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as but not limited to "pyramid schemes," "ponzi schemes," "Phishing" and "chain letters." Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person, business or other legal entity by using forged headers, misreprentation or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation. Involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it.

Attacks and Exploits :
Any activity which affects the ability of other people or systems to use any services or other internet services. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the client's responsibility to ensure that their server is configured in a secure manner. A client may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. We will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems.

Programs :
We do not allow programs to run continually in the background. This is to minimize system resource usage and minimise operational maintenance. We do not allow any chat or topsite programs on our servers other than the ones we pre-install for our clients to use. IRC: We currently DO NOT allow IRC or IRC bots to be operated on our network.

Commercial Advertising- Email (SPAM) :
Spamming, or the sending of unsolicited email, from one of our servers or using an email address that is maintained by us is STRICTLY prohibited and will qualify your site for immediate deactivation with no refund. We will be the sole judge as to what constitutes a violation of this provision. Additionally claims investigated by us about spam from any of our users or users of theirs, will be fined and charged for such work. The fee for such an instance if you are found to be at fault is €.50 per email sent and up to a €250 fine per incident. The matter may also be reported to the relevant authorities.

Server abuse :
Any attempts to undermine or cause harm to any Company server or customer of ours is strictly prohibited. We hold no responsibility for the use of our clients' accounts. Any account the abuses resources and actions are not taken to desist, will result in immediate de-activation without refund of payment. Any site using what we deem to be using excessive cpu cycles or any resources that cause strain to other clients websites may also be offered an upgraded hosting plan. Use of our service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of our or another entity's computer software or hardware, electronic communications system, or telecommunications system.
Your allocated webspace may only be used for files associated with your website/s. You may not use the allocated webspace for storing files or other data, information not associated with your website/s. Any such material may be removed without prior notice.

Back-ups :
We perform daily backups on all of our servers to ensure critical files are never lost. Our server software does create daily backups for users sites that you may download on your own, we do not restore a file any user has accidentally deleted or modified. The back-up restoration is for emergency procedures only. You are advised to backup all of your own files to your local drive. We are not responsible for lost data, time, income or any other resource due to faulty backups or non-existent back-ups.

Security :
You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee etc. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server. Sharing your password and account access with unauthorized users is prohibited and you will be held responsible for such use. Attempting to obtain another user's account password is strictly prohibited, and may result in termination of service. You may not attempt to circumvent user authentication or security of any host, network or account. Users who violate systems or network security may incur criminal or civil liability. We will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Software :
We do not allow any software to be installed or to run on our servers other than the ones we pre-install for our clients to use. If you require non standard software for your website or hosting plan you should raise a support ticket before installation requesting permission. Any unauthorised software or files will be removed without notice and may result in the suspension of your hosting account.

We reserve the right to revise, amend, or modify the AUP and TOS and our other policies and agreements.
Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service).

ICCM, provides web hosting to a large number of clients. We have a responsibility to protect each client and provide the best services available. The following guidelines have been established to insure this intent is met.

ICCM ("The Company") agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service). From herewith in this TOS and AUP (Acceptable Use Policy), the usage of "us", "we", "our", "ours" shall constitute reference to ICCM, the usage of "you", "your", "they", "them", "customer", "Account Holder" or "client" shall refer to client / customer of ICCM.

Use of company services constitutes acceptance and agreement to the company's AUP as well as the company's TOS (Terms of Service). All provisions of this contract are subject to the TOS (Terms of Service) of ICCM and AUP (Acceptable Use Policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.

Disclosure :
The AUP specifically prohibits the use of our service for illegal activities. The Company will only disclose subscriber information including assigned IP numbers, account history, account use, etc. to a law enforcement agency or official that provides an authentic court order.

IP Ownership :
If we assign a Customer an Internet Protocol address (not the domain name) for Customer's use, the right to use that Internet Protocol address shall belong only to us, and Customer shall have no right to use that Internet Protocol address except as permitted by us at our sole discretion in connection with the Services, during the term of this Agreement. We shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by us, and we reserve the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by ARIN's new policies, this applies only to IP addresses and not to your domain name.

Contact & Billing Information :
The Client agrees to provide ICCM with, and keep current, genuine payment and contact information for the account. Genuine name and address details and E-mail and telephone contacts are required, fax contact information is not mandatory.

Domain Registrations and New Orders :
Where a client pays for a domain name registration, the domain name is registered in the clients name and the domain name belongs to the client. Once a domain name has been paid in full the client may transfer the domain name to any other hosting company if they choose to do so. You are requesting us to register a domain name for you when you select "new domain" in the order form page of our website. We will use the appropriate domain name registrar to register such services for you on your behalf and ensure the correct name servers are used saving you time and money. All domain registrations are NON-REFUNDABLE. This is to cover the time and effort involved in processing a registration and because often a non- refundable fee must be paid by ICCM to the registrar. A place holder registration page will be available to your domain name following registration. The client agrees to abide by the terms and conditions of the respective registrar of the top level domain(TLD or ccTLD) which they have registered. It is the clients responsibility to ensure that they have familiarised themselves with the terms and conditions of the relevant TLD registrar prior to placing an order to register a domain name.

Billing and Fees:
Subsequent payments are due on the date of the renewal for that month's service. The customer agrees that any hosting, domain or other Internet or web based service offered by ICCM is a subscription service (unless otherwise stated), at the time of sign up the customer can choose either a monthly, quarterly (every 3 months), semi-annual or annual billing period, the service will be automatically renewed and any fees due will be automatically charged to the customers chosen method of payment (paypal, credit / debit card etc) on the renewal date, an invoice notifying the customer of the impending renewal will be issued at least 10 days prior to the renewal date by email, if the customer does wish the service to be renewed it is the customers responsibility to notify ICCM in writing that they wish to cancel the service before the due renewal date. It is the responsibility of the hosting account holder to ensure that renewal fees are paid on or before the due date. Service will be suspended on accounts that are overdue, notification of overdue accounts will be sent by email only, NO notifications are made by telephone. Suspended service for late payment may be subject to a €17.50 reconnection fee. Service will be terminated on accounts that reach 21 days past the due date or earlier at the discretion of ICCM. Due to the additional administrative overheads incurred, any account which is repeatedly late in settling outstanding invoices may be terminated. All credit or debit card accounts are automatically billed on the renewal date unless otherwise requested by the client. ICCM are not responsible for any fees charged to the client by their bank or other financial organisation as a result of the client's account being invoiced.

Disputes and Failure to Pay:
All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer or payment processor that, in ICCM's sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay an "Administrative Fee" of not less than €50 and not more than €150. The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve the Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

Guarantee :
All hosting plans are entitled to a 14 day money back guarantee. This guarantee begins the day your account becomes activated. If you wish to cancel your account and receive a full refund within 14 days of the date you signed up, please send us an email or letter containing your account details and the hosting plan that you wish to cancel, the email should contain the word "cancellation" in the subject field. Email instructions will only be accepted from the email addresses which you have listed on your account profile. This 14 days does not include extra services you contract us to process such as add-ons, name servers, programming work, web design, maintenance or domain name registration. The refund does not include any set up fee that may have been charged. Monthly payment packages are not eligible for refund under the 14 day guarantee scheme. A client may avail of the money back guarantee on a single occasion only, if a client applies for further web hosting plans the start date for the guarantee is deemed to be the date that the account was originally activated. If a domain name has been registered free of charge or at a reduced rate and a cancellation request is received before the necessary qualifying sign up period has elapsed, the full cost of the domain name registration will be deducted from any refund.

Domain name registrations are carried out on behalf of domain name registrars and therefore all domain registrations are NON-REFUNDABLE. Domain names will be transferrable only after the 14 Day Guarantee period has ended. The full domain name registration fee will be deducted from any refund if a domain name was registered as part of a special offer at a reduced price or free of charge and the terms of the special offer have not been met by the customer. For the absence of doubt if you receive a free or reduced price domain name and you cancel the web plan before 12 months is complete the full registration cost for the domain name will be charged to your account

Refunds :
Domain name registrations are non-refundable. Refunds or returns are for credit only unless you qualify under the 14 day guarantee. We will process and apply credits or refunds within 14 days of submission. Refunds for annual plans will be treated as pro-rata monthly terms. The annual account rate will be adjusted to the monthly rate, past and current usage deducted at that rate, and the remainder credited to your account.

Cancellation :
Cancellations can be activated completing the cancellation form on the ICCM website available here. You must cancel prior to your next billing due date. Payments made up to your cancellation date are not refundable unless you are cancelling within the 14 day guarantee period. This does not include any added support or service fees you have contracted us to provide. You are obligated to pay for your account even if you do not use it because we have provisioned services and provided you with details you have the ability to use your account. An unused account still uses system resources that could be used for other customers as well as creating an administrative overhead for ICCM . If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days from the date that the account is closed. If we do not receive payment on the remaining balance in that time, we may begin efforts to collect any fees owed. We apply a €25.00 collection fee to cover our costs in attempting to collect your debt. If our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collection agency or legal) for further action. If client disputes any justified charges by provider on his credit card (chargeback), provider has the right to charge a €50 administration fee in addition to late fees and immediately discontinue the service. We do not offer refunds for services after the initial fourteen (14) days of service except by credit.

Cancellation of Domain Name Registration:
Once the domain name registration process has started, it may be canceled by you subject to you paying any fees and/or administration costs incurred by us on your behalf. You are entitled to cancel an order for a domain name prior to the registration being completed, subject to a cancellation charge of €10 plus VAT. Refund requests following cancellation within the 14 day guarantee period are generally dealt with and processed on a monthly basis. Where you have paid by credit/debit card ICCM will issue the refund to the credit/debit card. If this is not possible, a cheque will be sent to the name and address featured on your account. All other refunds are returned as a credit basis.

Registration criteria for .ie domain names are displayed on the .ie domain name terms page, www.iccmhosting.com/pages/ie.php Where you have chosen not to renew a domain name with an international tld, the domain registrar may require you to complete and submit a cancellation form before the domain name can be cancelled. ICCM will forward to you any form(s) for signature and you must return these to ICCM. You accept that it shall be your responsibility to ensure that ICCM is in receipt of the completed form. Failure to complete and return the cancellation form to us will result in the international domain name being renewed by the registrar. Any costs that the registrar may impose will be invoiced to you and should be paid promptly. We reserve the right to engage a third party debt collection agency in order to obtain any outstanding monies.

You accept that the international domain name will not be cancelled until such time as the registrar is in receipt of the completed cancellation form and that you will be responsible for all costs in relation to the international domain name until such time as the registrar has confirmed that the international domain name has been cancelled.

be sent to the client at least 7 days prior to the due date of the service renewal. If the renewal fee is not received then the service may lapse, become suspended and/or be cancelled. A domain name which is not renewed may enter suspension status prior to full deletion, additional administration fees may apply for any domain name which must be removed from the suspension/deletion process.

SLA and Credit for uptime :
All users are subject to the terms off this TOS (terms of service), our AUP (acceptable use policy). Premier Hosting Plan clients are entitled to the benefits and guarantees included in our SLA (service level agreement).

Liability and Warranty :
We are not responsible for any damages your business may suffer. We do not make implied or written warranties for any of our services. ICCM denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, amendments to plan features, restriction of service and any and all service interruptions whether or not these are caused by us. The client acknowledges that the service provided is of a nature that the service can be interrupted for many reasons other than the negligence of the hosting company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, client agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. You further acknowledge that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by the client for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

Transfers:
Any request to transfer a domain name from us to a new provider must be done from the email address listed on your ICCM account or by creating a support ticket. The client must also provide any additional information that ICCM may reasonably request.
Where the transfer of a domain name has been effected by your new registrar or hosting company, then subject to your compliance with the terms herein, ICCM will co-operate with the new provider to allow the transfer to occur.
The transfer to another service provider can only take place where your account does not owe ICCM any outstanding amount in respect of our domain name or hosting services or other applicable services, where you pay any applicable transfer fee to us and where you have provided us with all necessary information to effect the transfer. It is your responsiility to ensure that all information provided is correct and up-to-date.
On receipt of a transfer request, we will endeavour to process the transfer request within a reasonable timespan, but can not be responsible for any delay due to acts or omissions on the part of the domain name current provider or new provider (as applicable) or the domain name registry / registrar.
If you require us to effect a change of registrant, we will advise you of the procedure and cost which is dependent on the domain tld type.
Where a domain name has been provided to you as part of one of our bundled services, the domain name is registered in the name ICCM and you are licencing it from us (not applicable to .ie domains). Our charge which is payable if you wish to buy the domain name or transfer it to another service provider, is dependent on the domain name tld type and is available on request.
Where you require ICCM to change or update the DNS information for a domain, an administration charge will be payable which is dependent on the domain tld type and is available on request. If at any time the domain name needs to be moved from one account and associated with another account held with ICCM then authorisation will be required from the owner of the original account and from the legal registrant for the domain name.
When requesting the transfer of any domain name to our management, you acknowledge that:
The domain name has been unlocked (if applicable) and the current provider is aware of, and willing to approve, the transfer.
Submission of a domain name transfer request to us does not guarantee that the transfer will be successful.
ICCM offers a fully manged service for domain names, to protect the integrity and security of our domain name database all changes to a domain name must be placed via the ICCM client support system. You agree that ICCM will be registered as the Administrative Contact for all domain names registered for you or held on your behalf.
Once we start processing the domain registration or other domain related request, it may be cancelled subject to the client paying ICCMs full fees and any administration costs incurred by ICCM on your behalf. For the avoidance of doubt, any fees paid will not be refunded.
You are entitled to cancel an order for a domain name if we have not started processing the order, subject to your paying a cancellation charge of €10 plus VAT.
Until such time as you receive a transfer completion notice, management of the domain name(s) being transferred remains your sole responsibility. This includes meeting renewal deadlines and paying any amounts owed to the existing domain name provider.
The transfer window is valid for 30 days. If, after 30 days, the domain name transfer has not completed the domain will be locked and a new transfer request will have to be submitted via the support system or the email address associated with your ICCM account.

Refusal of Service :
We reserve the right to refuse, cancel, amend or suspend service if any of our terms and conditions are broken, arbitration is at our sole discretion.

Modifications :
These terms may be subject to modification. All customers are always subject to the newest terms posted here at all times. It is the end users responsibility to be aware of the latest terms of service and other policies at all time. We will, when possible, elect to notify clients of updates or changes to our policies in various mediums available including but not limited to: email, forums, ticket systems, and chats. The client accepts that the features and product descriptions are indicative only, the software, servers, network, DNS and communications are constantly being upgraded and are subject to change. Shared hosting plans are offered on a contended basis, as such limits can be placed where overusage occurs at the discretion of ICCM, where overusage occurs ICCM will attempt to work with the client to come to a mutually agreeable resolution.

Changes to Service :
ICCM endeavours to ensure that the web plans on offer include the latest software and features available. New features, upgrades and software may be added to the web hosting plans at any time, also older or deprecated software and features may be removed. The features of each web hosting plan are subject to change and modification, ICCM will advertise and publicise major changes to web hosting plans on the 'Hosting Features' page of the iccmhosting website.

Website Development:

Website Development: CONFIDENTIALITY:

Client and ICCM may disclose confidential information one to the other to facilitate work under this Agreement. Such information shall be so identified in writing at the time of its transmittal, and shall be safeguarded and not disclosed to third parties by the receiving party. Confidential information shall not include information that:

1. is already known to the party to which it is disclosed;

2. is or becomes part of the public domain without breach of this Agreement;

3. is obtained from third parties, which have no obligations to keep confidential to the parties to this Agreement

Website Development: PAYMENT SCHEDULE:

Payment shall be made by Client to ICCM within 30 days of the invoice being issued by ICCM to Client.

Website Development: DUE DATES:

ICCM agrees to deliver samples of design. ICCM will make every effort to meet the agreed upon due dates. Client shall be aware that failure to submit required information or materials may cause subsequent delays in the production and delivery of Project Work.

WEB DEVELOPER CREDITS:

Client to allow web developers credits, Client shall allow ICCM to claim credit for services rendered by placing a small link at the bottom of Client’s web page.

ASSIGNMENT OF WORK:

ICCM reserves the right to assign other equally experienced designers, developers or subcontractors to the Project Work to ensure quality and completion by due dates.

Website Development: RESERVATION OF RIGHTS:

All rights not expressly granted hereunder are reserved to ICCM, including but not limited to all rights in sketches, comps, demo-screens and development resources.

Website Development: PERMISSIONS AND RELEASES:

Client shall indemnify and hold harmless ICCM against any and all claims, costs and expenses, including legal fees, due to materials included in the Project Work at the request of Client for which no copyright permission or previous release was requested or uses which exceed the uses permitted pursuant to a permission or release.

Website Development: COPYRIGHT NOTICE:

Copyright on code and design elements is in ICCM’s name. Web site domain names and Client logos or trademarks are in the name of Client.

Website Development: TERMINATION:

Either party may terminate Agreement by giving 30 days written notice to the other of such termination. In the event that Project Work is postponed or terminated at the request of Client, ICCM shall have the right to bill pro-rata for Project Work completed through the date of Client’s request for postponement or termination, while reserving all rights in accordance with the terms and conditions of Agreement. Payment shall be payable within 30 days of the date that invoice is issued by ICCM to Client. In the event of termination by Client, Client shall also pay any expenses incurred by ICCM and ICCM shall own all rights to Project Work. Client shall assume responsibility for all collection of legal fees necessitated by default in payment.

Client and ICCM are independent parties and nothing in the terms and conditions of Agreement shall constitute either party as the employer, principal or partner of or joint venture with the other party. Neither Client or ICCM has any authority to assume or create any obligation or liability, either expressed or implied, on behalf of the other.

Billing and Fees:

Subsequent payments are due on the date of the renewal for that month's service. Accounts not paid by due date may be subject to a €17.50 late fee. Service will be suspended on accounts that are unpaid. Suspended service for nonpayment is subject to a €17.50 reconnection fee. Service may be terminated on accounts that reach 14 days past due or earlier at the discretion of ICCM. Due to the additional administrative overheads incurred, any account which is repeatedly late in settling outstanding invoices may be terminated. If any terms or conditions are failed to be followed the account in question will be automatically deactivated. All credit card accounts are to be automatically billed on their anniversary date unless otherwise requested by the client. We are not responsible for any fees accessed on the client by their bank as a result of the client's account being invoiced.

Disputes and Failure to Pay:

All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in ICCM's sole discretion is a valid charge, you agree to pay an "Administrative Fee" of not less than €50 and not more than €150. The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

Guarantee :

All hosting plans are entitled to an unconditional 14 day money back guarantee. This guarantee begins the day we send out your accounts login details. If you wish to cancel your account and receive a full refund within 14 days of the date you signed up, please send us an email or letter containing your account details and the hosting plan that you wish to cancel, the email should contain the word "cancellation" in the subject field. Emails will only be accepted from the email address that you have listed on your account profile. This 14 days does not include extra services you contract us to process such as add-ons, name servers, programming work, web design, maintenance or domain name registration. The refund does not include any set up fee that may have been charged. Monthly payment packages are not eligible for a refund

Refunds :

Domain name registrations are non-refundable. Refunds or returns are for credit only unless you qualify for the 14 day guarantee. We will process and apply credits or refunds within 30 days of submission. Refunds for annual plans will be treated as pro-rata monthly terms. The annual account rate will be adjusted to the monthly rate, past and current usage deducted at that rate, and the remainder returned as a credit on the account.

Domain Name Registration:

Domain name registrations are carried out on behalf of domain name registrars and therefore all domain registrations are NON-REFUNDABLE. Domain names will be transferrable only after the 14 Day Guarantee period has ended.

Cancellation :

All cancellations must be sent in writing by email, fax or hard copy. While there are no cancellation fees, you must cancel prior to your next billing cycle. Payments made up to your cancellation date are not refundable unless you're canceling within the 14 day guarantee period . This does not include any added support or service fees you have contracted us to provide. You are obligated to pay for your account even if you do not use it. Because we have provisioned services and provided you with details you have the ability to use your account. An unused account still uses system resources that could be used for other customers. If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days of when the account is closed. If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed. We apply a €20.00 collection fee to cover our costs in attempting to collect your debt. If our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collection agency or legal) for further action. We reserve the right to report your unpaid balance to credit status agencies. Unpaid invoices may effect your credit rating. If client disputes justified charges by provider on his credit card (chargeback), provider has the right to charge a €25 administration fee in addition to late fees and immediately discontinue the service. We do not offer refunds for services after the initial fourteen (14) days of service.