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Billing and Fees:
Subsequent payments are due on the date of the renewal for that month's service. Accounts not paid by due date may be subject to a €7.50 late fee. Service will be suspended on accounts that reach 5 days past due. Suspended service for nonpayment is subject to a €10.00 reconnection fee. Service will be terminated on accounts that reach 15 days past due. If any terms or conditions are failed to be followed the account in question will be automatically deactivated. All credit card accounts are to be automatically billed on their anniversary date unless otherwise requested by the client. We are not responsible for any fees accessed on the client by their bank as a result of the client's account being invoiced.
Disputes and Failure to Pay:
All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in ICCM's sole discretion is a valid charge, you agree to pay an "Administrative Fee" of not less than €50 and not more than €150. The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
30 Day Guarantee :
All hosting plans are entitled to an unconditional 30 day money back guarantee. This guarantee begins the day we send out your accounts login details. If you wish to cancel your account and receive a full refund within 30 days of the date you signed up, please send us an email or letter containing your account details and the hosting plan that you wish to cancel, the email should contain the word "cancellation" in the subject field. Emails will only be accepted from the email addresses you have listed on your account profile. This 30 days does not include extra services you contract us to process such as add-ons, name servers, programming work, web design, maintenance or domain name registration. The refund does not include any set up fee that may have been charged.
Refunds :
Domain name registrations are non-refundable. Refunds or returns are for credit only unless you qualify for the 30 day guarantee. We will process and apply credits or refunds within 30 days of submission. Refunds for annual plans will be treated as pro-rata monthly terms. The annual account rate will be adjusted to the monthly rate, past and current usage deducated at that rate, and the remainder returned.
Domain Name Registration:
Domain name registrations are carried out on behalf of domain name registrars and therefore all domain registrations are NON-REFUNDABLE. Domain names will be transferrable only after the 30 Day Guarantee period has ended.
Cancellation :
All cancellations must be sent in writing by email, fax or hard copy. While there are no cancellation fees, you must cancel prior to your next billing cycle. Payments made up to your cancellation date are not refundable unless you're canceling within the 30 day guarantee period . This does not include any added support or service fees you have contracted us to provide. You are obligated to pay for your account even if you do not use it. Because we have provisioned services and provided you with details you have the ability to use your account. An unused account still uses system resources that could be used for other customers. If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid within 30 days of when the account is closed. If we do not receive payment on the remaining balance in that time, we will begin efforts to collect any fees owed. We apply a €20.00 collection fee to cover our costs in attempting to collect your debt. If our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collection agency or legal) for further action. We reserve the right to report your unpaid balance to credit status agencies. Unpaid invoices may effect your credit rating. If client disputes justified charges by provider on his credit card (chargeback), provider has the right to charge a €25 administration fee in addition to late fees and immediately discontinue the service. We do not offer refunds for services after the initial thirty (30) days of service.
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